Booking, Deposit & Cancellation Policy

CANCELLATION POLICY (Hairdressing Services)

SYLVIA'S HAIRSTYLISTS

Any appointment cancelled with less than 24 hours’ notice, as well as no-shows, will result in a 50% charge of the booked service.
This must be paid before booking any future appointments.
This policy is not enforced lightly, but as a small business, frequent no-shows leave the chair empty and extend waiting times for other clients.
Thank you for your understanding.

SYLVIA'S HAIRSTYLISTS

Cancellations made 7 days or more before the scheduled training session will receive a full refund.
Cancellations made between 3 and 6 days before the training session will be eligible for a 50% refund.
Cancellations made less than 72 hours before the training session are non-refundable.
If you need to reschedule, please provide at least 7 days’ notice. One reschedule is allowed per booking, subject to availability.
No refunds or rescheduling will be offered for no-shows.
This policy is in line with UK consumer protection laws and helps us manage our training schedule effectively.

SYLVIA'S HAIRSTYLISTS

Patch tests are required for new clients receiving a colour service.
This is to check for allergic reactions and allows us to adjust the colouring method to suit your skin type and hair.
Patch tests must be completed at least 3 days before the service.
They are often done during the consultation and take no longer than 10-15 minutes.

SYLVIA'S HAIRSTYLISTS

Deposits are non-refundable, but you may reschedule once if you inform us at least 48 hours in advance.
All appointments lasting 1 hour or more require a deposit, including all hair colour services.
The deposit is paid upfront to secure your appointment.
This amount will be deducted from the final price of your appointment.
Thank you for your cooperation and for choosing Sylvia’s Hairstylists!